FreedomPop: I asked specific questions about coverage and w...
A FreedomPop customer review by GetHuman user ~A from November 18th, 2017
Background on ~A's case
GetHuman: ~A - can you tell our other FreedomPop customers when your case took place?
~A: Yes. It was late at night, on November 12th.
GetHuman: Did you reach out to FreedomPop, and if so, how?
GetHuman: And which of these common FreedomPop customer issues best describes the reason you wanted to talk to them?
(Shows ~A a list of common FreedomPop problems)
~A: "Device Support" was why I was trying to call.
~A's review of FreedomPop customer service
GetHuman: So how would you sum up your experience for GetHuman's FreedomPop customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~A: I asked specific questions about coverage and what I can do to increase the signal as I'm not getting any. I keep being told I'm not in the coverage area where the map clearly shows I am. I checked the map before I ordered. I feel like I'm talking to a robot named Jared. Also, they do not answer all of my questions. I had to send in a screenshot of the map. Why do I have to even do this? What ever happened to giving the customer a good experience and leaving them satisfied??
GetHuman: Let's quantify your experience contacting FreedomPop. On a scale of 1 to 5, how easy is it go get help on a FreedomPop problem?
~A: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~A: I'd give them a one out of five on communication.
GetHuman: And what about FreedomPop's ability to quickly and effectively address your problem?
~A: For that I would say four out of five.
GetHuman: And finally- any advice for other FreedomPop customers?
~A: Call them early in the day or late. Don't forget any personal or account information you might need for FreedomPop to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~A taken from his FreedomPop customer service problem that occurred on November 12th, 2017.