FreedomPop: I got right through and the rep solved my probl...
A FreedomPop customer review by GetHuman user ~Fine Print from November 28th, 2017
Background on ~Fine Print's case
GetHuman: ~Fine Print - can you tell our other FreedomPop customers when your case took place?
~Fine Print: Yes. It was middle of the night, on November 24th.
GetHuman: Did you reach out to FreedomPop, and if so, how?
GetHuman: And which of these common FreedomPop customer issues best describes the reason you wanted to talk to them?
(Shows ~Fine Print a list of common FreedomPop problems)
~Fine Print: "Device Support" was why I was trying to call.
~Fine Print's review of FreedomPop customer service
GetHuman: So how would you sum up your experience for GetHuman's FreedomPop customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Fine Print: I got right through and the rep solved my problem immediately. Thank you for your website, it saved me so much time and effort
GetHuman: Let's quantify your experience contacting FreedomPop. On a scale of 1 to 5, how easy is it go get help on a FreedomPop problem?
~Fine Print: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Fine Print: I'd give them a five out of five on communication.
GetHuman: And what about FreedomPop's ability to quickly and effectively address your problem?
~Fine Print: For that I would say two out of five.
GetHuman: And finally- any advice for other FreedomPop customers?
~Fine Print: Call them early in the day or late. Don't forget any personal or account information you might need for FreedomPop to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Fine Print taken from his FreedomPop customer service problem that occurred on November 24th, 2017.