FreedomPop: Their forums are useless when your account is a...
A FreedomPop customer review by GetHuman user ~Gsr from November 24th, 2017
Background on ~Gsr's case
GetHuman: ~Gsr - can you tell our other FreedomPop customers when your case took place?
~Gsr: Yup. It was late at night, on November 21st.
GetHuman: Did you reach out to FreedomPop, and if so, how?
GetHuman: And which of these common FreedomPop customer issues best describes the reason you wanted to talk to them?
(Shows ~Gsr a list of common FreedomPop problems)
~Gsr: "Complaint" was why I was trying to call.
~Gsr's review of FreedomPop customer service
GetHuman: So how would you sum up your experience for GetHuman's FreedomPop customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gsr: Their forums are useless when your account is active but doesn't show any actual plan options. No email, and only a hidden phone number. After ** minutes on hold (capping off weeks of trying to get my device working again) I have decided to just look elsewhere for service.
GetHuman: Let's quantify your experience contacting FreedomPop. On a scale of 1 to 5, how easy is it go get help on a FreedomPop problem?
~Gsr: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gsr: I'd give them a five out of five on communication.
GetHuman: And what about FreedomPop's ability to quickly and effectively address your problem?
~Gsr: For that I would say one out of five.
GetHuman: And finally- any advice for other FreedomPop customers?
~Gsr: Call them early in the day or late. Don't forget any personal or account information you might need for FreedomPop to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gsr taken from his FreedomPop customer service problem that occurred on November 21st, 2017.