FreedomPop: This is a very technical prolem, with activatin...
A FreedomPop customer review by GetHuman user ~Theory Of Mind Education from November 26th, 2017
Background on ~Theory Of Mind Education's case
GetHuman: ~Theory Of Mind Education - can you tell our other FreedomPop customers when your case took place?
~Theory Of Mind Education: Yeah. It was evening, on November 21st.
GetHuman: Did you reach out to FreedomPop, and if so, how?
GetHuman: And which of these common FreedomPop customer issues best describes the reason you wanted to talk to them?
(Shows ~Theory Of Mind Education a list of common FreedomPop problems)
~Theory Of Mind Education: "Cancel Service" was why I was trying to call.
~Theory Of Mind Education's review of FreedomPop customer service
GetHuman: So how would you sum up your experience for GetHuman's FreedomPop customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Theory Of Mind Education: This is a very technical prolem, with activating a BYOD Galaxy S* phone, on heir network On their BYOD sign-up page, I did not realize that, had typed in the wrong Gmail Address: This problem needed to be found by their tech person, and then give me the needed steps to follow.
GetHuman: Let's quantify your experience contacting FreedomPop. On a scale of 1 to 5, how easy is it go get help on a FreedomPop problem?
~Theory Of Mind Education: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Theory Of Mind Education: I'd give them a five out of five on communication.
GetHuman: And what about FreedomPop's ability to quickly and effectively address your problem?
~Theory Of Mind Education: For that I would say four out of five.
GetHuman: And finally- any advice for other FreedomPop customers?
~Theory Of Mind Education: Call them early in the day or late. Don't forget any personal or account information you might need for FreedomPop to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Theory Of Mind Education taken from his FreedomPop customer service problem that occurred on November 21st, 2017.