FreedomPop: You have excellent knowledgeable customer servi...
A FreedomPop customer review by GetHuman user ~Olga Castro from November 28th, 2017
Background on ~Olga Castro's case
GetHuman: ~Olga Castro - can you tell our other FreedomPop customers when your case took place?
~Olga Castro: Yes I can. It was late at night, on November 23rd.
GetHuman: Did you reach out to FreedomPop, and if so, how?
GetHuman: And which of these common FreedomPop customer issues best describes the reason you wanted to talk to them?
(Shows ~Olga Castro a list of common FreedomPop problems)
~Olga Castro: "Update account information" was why I was trying to call.
~Olga Castro's review of FreedomPop customer service
GetHuman: So how would you sum up your experience for GetHuman's FreedomPop customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Olga Castro: You have excellent knowledgeable customer servicers which people are the most important asset you have! Your wait time needs to improve greatly. I believe in your motto: Internet is a right not a privilege. Thank you.
GetHuman: Let's quantify your experience contacting FreedomPop. On a scale of 1 to 5, how easy is it go get help on a FreedomPop problem?
~Olga Castro: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Olga Castro: I'd give them a two out of five on communication.
GetHuman: And what about FreedomPop's ability to quickly and effectively address your problem?
~Olga Castro: For that I would say three out of five.
GetHuman: And finally- any advice for other FreedomPop customers?
~Olga Castro: Call them early in the day or late. Don't forget any personal or account information you might need for FreedomPop to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Olga Castro taken from his FreedomPop customer service problem that occurred on November 23rd, 2017.