I ordered * skirts for my daughter******** blue...

A customer review by GetHuman user ~Pissed customer from November 12th, 2017

Background on ~Pissed customer's case

GetHuman: ~Pissed customer - can you tell our other customers when your case took place?
~Pissed customer: Yup. It was late at night, on November 4th.
GetHuman: Did you reach out to, and if so, how?
~Pissed customer: I used the 800-373-6248 number I found for on the GetHuman customer phone number page I was on: Customer Service Phone Number
GetHuman: And which of these common customer issues best describes the reason you wanted to talk to them?
(Shows ~Pissed customer a list of common problems)
~Pissed customer: "Returns" was why I was trying to contact.

~Pissed customer's review of customer service

GetHuman: So how would you sum up your experience for GetHuman's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pissed customer: I ordered * skirts for my daughter******** blue and * khaki. Because I have had problems in the past with French Toast I made her try on ALL skirts to check the fit. One khaki skirt fit fine the other was WAY smaller and there was no hole for the button to go through! So before returning the item to them for an exchange I decided to call because I don't think I should have to pay for return shipping. The CS rep I spoke with was a MORON at best! I explained the situation and asked her how I would go about returning the item for an exchange and she told me to fill out the back of the form, send it back to them and they would send me a replacement. I said, "but then I will have to pay for the shipping?" She told me I would. I said, "Are you kidding me? I buy something from your company that is defective and you are going to charge ME to ship it back to you?" She said, "how is it defective?" SERIOUSLY?!?!?! I said, "It is sewn incorrectly and fits too small and there is a
GetHuman: Let's quantify your experience contacting On a scale of 1 to 5, how easy is it go get help on a problem?
~Pissed customer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pissed customer: I'd give them a four out of five on communication.
GetHuman: And what about's ability to quickly and effectively address your problem?
~Pissed customer: For that I would say three out of five.
GetHuman: And finally- any advice for other customers?
~Pissed customer: Call them early in the day or late. Don't forget any personal or account information you might need for to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pissed customer taken from his customer service problem that occurred on November 4th, 2017.

1.00 of 5 stars | 3 reviews

~Pissed customer's Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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