Freshwatersystems.com: Don't pay for expedited shipping. Doesn't mean...
A Freshwatersystems.com customer review by GetHuman user ~KD-Columbus from November 25th, 2017
Background on ~KD-Columbus's case
GetHuman: ~KD-Columbus - can you tell our other Freshwatersystems.com customers when your case took place?
~KD-Columbus: Yeah. It was afternoon, on November 15th.
GetHuman: Did you reach out to Freshwatersystems.com, and if so, how?
GetHuman: And which of these common Freshwatersystems.com customer issues best describes the reason you wanted to talk to them?
(Shows ~KD-Columbus a list of common Freshwatersystems.com problems)
~KD-Columbus: "Warranty claim" was why I was trying to call.
~KD-Columbus's review of Freshwatersystems.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Freshwatersystems.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~KD-Columbus: Don't pay for expedited shipping. Doesn't mean anything or worth it when it doesn't leave the whse timely. Customer service girl tried to help, but was unable. Must be poor company policy.
GetHuman: Let's quantify your experience contacting Freshwatersystems.com. On a scale of 1 to 5, how easy is it go get help on a Freshwatersystems.com problem?
~KD-Columbus: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~KD-Columbus: I'd give them a one out of five on communication.
GetHuman: And what about Freshwatersystems.com's ability to quickly and effectively address your problem?
~KD-Columbus: For that I would say three out of five.
GetHuman: And finally- any advice for other Freshwatersystems.com customers?
~KD-Columbus: Call them early in the day or late. Don't forget any personal or account information you might need for Freshwatersystems.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~KD-Columbus taken from his Freshwatersystems.com customer service problem that occurred on November 15th, 2017.
Freshwatersystems.com
2.00 of 5 stars | 4 reviews
~KD-Columbus's Freshwatersystems.com Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
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