Frontier Airlines: THEY WERE EXCELLENT THE WHOLE FLYING STAFF VERY...
A Frontier Airlines customer review by GetHuman user ~Ardella Tolbert Lewis from November 7th, 2017
Background on ~Ardella Tolbert Lewis's case
GetHuman: ~Ardella Tolbert Lewis - can you tell our other Frontier Airlines customers when your case took place?
~Ardella Tolbert Lewis: Sure. It was middle of the night, on October 28th.
GetHuman: Did you reach out to Frontier Airlines, and if so, how?
GetHuman: And which of these common Frontier Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Ardella Tolbert Lewis a list of common Frontier Airlines problems)
~Ardella Tolbert Lewis: "Flight Inquiry" was why I was trying to call.
~Ardella Tolbert Lewis's review of Frontier Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ardella Tolbert Lewis: THEY WERE EXCELLENT THE WHOLE FLYING STAFF VERY PLEASANT UPON ENTERING THE PLANE. THE INFORMATION ABOUT THE EQUIPMENT ON THE PLANE
GetHuman: Let's quantify your experience contacting Frontier Airlines. On a scale of 1 to 5, how easy is it go get help on a Frontier Airlines problem?
~Ardella Tolbert Lewis: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ardella Tolbert Lewis: I'd give them a three out of five on communication.
GetHuman: And what about Frontier Airlines's ability to quickly and effectively address your problem?
~Ardella Tolbert Lewis: For that I would say two out of five.
GetHuman: And finally- any advice for other Frontier Airlines customers?
~Ardella Tolbert Lewis: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ardella Tolbert Lewis taken from his Frontier Airlines customer service problem that occurred on October 28th, 2017.