Frontier Airlines: To complain about the rudeness of their custome...
A Frontier Airlines customer review by GetHuman user GetHuman-pms from December 2nd, 2017
Background on GetHuman-pms's case
GetHuman: GetHuman-pms - can you tell our other Frontier Airlines customers when your case took place?
GetHuman-pms: Yes. It was afternoon, on November 24th.
GetHuman: Did you reach out to Frontier Airlines, and if so, how?
GetHuman: And which of these common Frontier Airlines customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-pms a list of common Frontier Airlines problems)
GetHuman-pms: "Special Request" was why I was trying to call.
GetHuman-pms's review of Frontier Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-pms: To complain about the rudeness of their customer service agents
GetHuman: Can you tell the rest of us a bit more from what happened on 11/24/17?
GetHuman-pms: My sister booked * round trip tickets last year from Trenton, NJ to Atlanta, GA. Unfortunately they were unable to make the trip as my brother-in-law was diagnosed with pancreatic cancer and was hospitalized. She contacted Frontier and explained and they said the tickets were good for * year, this was in July ****. She called last week to re-book and use the tickets for the end of March. After * hours on the phone and being told to either "take it or leave it" they are now out $***.**, have to travel to La Guardia airport (from Freehold, NJ) because Frontier is not flying out of Trenton, and were told they had to use the tickets before May *st!
GetHuman: Let's quantify your experience contacting Frontier Airlines. On a scale of 1 to 5, how easy is it go get help on a Frontier Airlines problem?
GetHuman-pms: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-pms: I'd give them a one out of five on communication.
GetHuman: And what about Frontier Airlines's ability to quickly and effectively address your problem?
GetHuman-pms: For that I would say one out of five.
GetHuman: And finally- any advice for other Frontier Airlines customers?
GetHuman-pms: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-pms taken from his Frontier Airlines customer service problem that occurred on November 24th, 2017.