Frontier Airlines: Who ever heard of a company with a recording by...
A Frontier Airlines customer review by GetHuman user ~Scott Brenner from November 27th, 2017
Background on ~Scott Brenner's case
GetHuman: ~Scott Brenner - can you tell our other Frontier Airlines customers when your case took place?
~Scott Brenner: Yes I can. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Frontier Airlines, and if so, how?
GetHuman: And which of these common Frontier Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Scott Brenner a list of common Frontier Airlines problems)
~Scott Brenner: "Flight delayed" was why I was trying to call.
~Scott Brenner's review of Frontier Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Scott Brenner: Who ever heard of a company with a recording by the complaint department that says wait time in excess of * hour? Then I found out form India that the department is only open * hours a day. Thousands of customers and * hours a day to complain. No wonder it takes for ever. You are the most hated airline on the internet, with the highest number of complaints.
GetHuman: Let's quantify your experience contacting Frontier Airlines. On a scale of 1 to 5, how easy is it go get help on a Frontier Airlines problem?
~Scott Brenner: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Scott Brenner: I'd give them a two out of five on communication.
GetHuman: And what about Frontier Airlines's ability to quickly and effectively address your problem?
~Scott Brenner: For that I would say one out of five.
GetHuman: And finally- any advice for other Frontier Airlines customers?
~Scott Brenner: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Scott Brenner taken from his Frontier Airlines customer service problem that occurred on November 22nd, 2017.