Frontier Airlines: baggage fee policy unclear. I purchased an an...
A Frontier Airlines customer review by GetHuman user ~jimpa from November 19th, 2017
Background on ~jimpa's case
GetHuman: ~jimpa - can you tell our other Frontier Airlines customers when your case took place?
~jimpa: Yeah. It was afternoon, on November 13th.
GetHuman: Did you reach out to Frontier Airlines, and if so, how?
GetHuman: And which of these common Frontier Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~jimpa a list of common Frontier Airlines problems)
~jimpa: "Missing item" was why I was trying to call.
~jimpa's review of Frontier Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jimpa: baggage fee policy unclear. I purchased an an economy tik thru mt ta of *** yrs. Frontier advises it is basic tik subj to carry on fees. not happy. may never fly frontier again. will also tell all my friends and TAs to beware. peace, jim chaney denver
GetHuman: Let's quantify your experience contacting Frontier Airlines. On a scale of 1 to 5, how easy is it go get help on a Frontier Airlines problem?
~jimpa: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jimpa: I'd give them a five out of five on communication.
GetHuman: And what about Frontier Airlines's ability to quickly and effectively address your problem?
~jimpa: For that I would say four out of five.
GetHuman: And finally- any advice for other Frontier Airlines customers?
~jimpa: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jimpa taken from his Frontier Airlines customer service problem that occurred on November 13th, 2017.