Frontier Communications: Have had huge problems with dropping service.So...
A Frontier Communications customer review by GetHuman user ~Anonymous from November 18th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Frontier Communications customers when your case took place?
~Anonymous: Yes. It was late at night, on November 13th.
GetHuman: Did you reach out to Frontier Communications, and if so, how?
GetHuman: And which of these common Frontier Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Frontier Communications problems)
~Anonymous: "Cancel Plan" was why I was trying to call.
~Anonymous's review of Frontier Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: Have had huge problems with dropping service.Sometimes can't sign on other times loose service in the middle of a job.Frontier has checked house everything is ok.They went on admin. mode and my service went down they rerouted my service through the switching station same problems they said I was trying to log on during peak times and that was the problem so while on vacation when most people are working I lost service three times and got kicked off four times.Time to make a change.
GetHuman: Let's quantify your experience contacting Frontier Communications. On a scale of 1 to 5, how easy is it go get help on a Frontier Communications problem?
~Anonymous: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a four out of five on communication.
GetHuman: And what about Frontier Communications's ability to quickly and effectively address your problem?
~Anonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other Frontier Communications customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Frontier Communications customer service problem that occurred on November 13th, 2017.