Frontier Communications: Horrible folks to do business with. verizon sol...
A Frontier Communications customer review by GetHuman user GetHuman-154616 from November 1st, 2017
Background on GetHuman-154616's case
GetHuman: GetHuman-154616 - can you tell our other Frontier Communications customers when your case took place?
GetHuman-154616: Sure. It was evening, on October 30th.
GetHuman: Did you reach out to Frontier Communications, and if so, how?
GetHuman: And which of these common Frontier Communications customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-154616 a list of common Frontier Communications problems)
GetHuman-154616: "Technical Support" was why I was trying to call.
GetHuman-154616's review of Frontier Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-154616: Horrible folks to do business with. verizon sold my Fios*Phone business to Frontier and soon afterward mysterious charges for "ID protect" etc.. , started appearing on my bill. When ever I call their service, it loops and hangs up. I tried the option for "we will call you back" - when it calls back , it will give another number to call back, where you have to wait again. Cant wait to get rid of them.
GetHuman: Let's quantify your experience contacting Frontier Communications. On a scale of 1 to 5, how easy is it go get help on a Frontier Communications problem?
GetHuman-154616: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-154616: I'd give them a one out of five on communication.
GetHuman: And what about Frontier Communications's ability to quickly and effectively address your problem?
GetHuman-154616: For that I would say five out of five.
GetHuman: And finally- any advice for other Frontier Communications customers?
GetHuman-154616: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-154616 taken from his Frontier Communications customer service problem that occurred on October 30th, 2017.