Frontier Communications: I had "closed" my account over * months ago and...
A Frontier Communications customer review by GetHuman user ~Grumpy thanks to Frontier from November 11th, 2017
Background on ~Grumpy thanks to Frontier's case
GetHuman: ~Grumpy thanks to Frontier - can you tell our other Frontier Communications customers when your case took place?
~Grumpy thanks to Frontier: Yup. It was morning, on November 4th.
GetHuman: Did you reach out to Frontier Communications, and if so, how?
GetHuman: And which of these common Frontier Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Grumpy thanks to Frontier a list of common Frontier Communications problems)
~Grumpy thanks to Frontier: "Change Plan" was why I was trying to call.
~Grumpy thanks to Frontier's review of Frontier Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Grumpy thanks to Frontier: I had "closed" my account over * months ago and accidently made an online payment to it. Of course they took my money and have been getting the run around every since as to why my refund has not arrived. They have been earning interest for alomost * months on my money. This is the worst I've ever been treated! Thanks Frontier for putting your customer last!
GetHuman: Let's quantify your experience contacting Frontier Communications. On a scale of 1 to 5, how easy is it go get help on a Frontier Communications problem?
~Grumpy thanks to Frontier: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Grumpy thanks to Frontier: I'd give them a five out of five on communication.
GetHuman: And what about Frontier Communications's ability to quickly and effectively address your problem?
~Grumpy thanks to Frontier: For that I would say one out of five.
GetHuman: And finally- any advice for other Frontier Communications customers?
~Grumpy thanks to Frontier: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Grumpy thanks to Frontier taken from his Frontier Communications customer service problem that occurred on November 4th, 2017.