Frontier Communications: I have actually memorized the company phone num...
A Frontier Communications customer review by GetHuman user ~Anonymous from November 7th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Frontier Communications customers when your case took place?
~Anonymous: Yes. It was afternoon, on November 3rd.
GetHuman: Did you reach out to Frontier Communications, and if so, how?
GetHuman: And which of these common Frontier Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Frontier Communications problems)
~Anonymous: "Cancel Plan" was why I was trying to call.
~Anonymous's review of Frontier Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: I have actually memorized the company phone number and my account number at this point because I have call their automated system and hung up to re-navigate their system again to find what I was looking for so many times. For a communication company, I feel I should be able to access account information via phone and*or web but am able to do neither. The phone system has changed and is now through a third party the charges and fee and does not give account information without payment, even though the menu says that it does. The website is apparently down until the end of the month. Even when it is up, there are * choices - account information and online bill pay. However, receipt of payments cannot be confirmed through the accoutn page. You must log on to online bill pay - which is currently "down for the month". i waited * minutes to confirm my payment had been received, but had been able to pull up my credit card account to confirm payment before I was able to get ANY informati
GetHuman: Let's quantify your experience contacting Frontier Communications. On a scale of 1 to 5, how easy is it go get help on a Frontier Communications problem?
~Anonymous: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a three out of five on communication.
GetHuman: And what about Frontier Communications's ability to quickly and effectively address your problem?
~Anonymous: For that I would say four out of five.
GetHuman: And finally- any advice for other Frontier Communications customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Frontier Communications customer service problem that occurred on November 3rd, 2017.