Frontier Communications: I tried to pay my bill online for * weeks the...
A Frontier Communications customer review by GetHuman user GetHuman-414623 from November 3rd, 2017
Background on GetHuman-414623's case
GetHuman: GetHuman-414623 - can you tell our other Frontier Communications customers when your case took place?
GetHuman-414623: Yup. It was late at night, on October 27th.
GetHuman: Did you reach out to Frontier Communications, and if so, how?
GetHuman: And which of these common Frontier Communications customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-414623 a list of common Frontier Communications problems)
GetHuman-414623: "Change Plan" was why I was trying to call.
GetHuman-414623's review of Frontier Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-414623: I tried to pay my bill online for * weeks the web site kept asking for non exsisting passcode on bill finally tried to call and got bounced around to several centers for ** MIN!! only to be told they could not help me. service ended being canceled. I had to reconnect and start whole new service plan
GetHuman: Let's quantify your experience contacting Frontier Communications. On a scale of 1 to 5, how easy is it go get help on a Frontier Communications problem?
GetHuman-414623: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-414623: I'd give them a one out of five on communication.
GetHuman: And what about Frontier Communications's ability to quickly and effectively address your problem?
GetHuman-414623: For that I would say four out of five.
GetHuman: And finally- any advice for other Frontier Communications customers?
GetHuman-414623: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-414623 taken from his Frontier Communications customer service problem that occurred on October 27th, 2017.