Frontier Communications: I would like to praise the "New Frontier" for t...
A Frontier Communications customer review by GetHuman user ~pete from November 2nd, 2017
Background on ~pete's case
GetHuman: ~pete - can you tell our other Frontier Communications customers when your case took place?
~pete: Yes I can. It was middle of the night, on November 1st.
GetHuman: Did you reach out to Frontier Communications, and if so, how?
GetHuman: And which of these common Frontier Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~pete a list of common Frontier Communications problems)
~pete: "Make a Payment" was why I was trying to call.
~pete's review of Frontier Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pete: I would like to praise the "New Frontier" for their mailing envelope. It is not busy like some envelopes. It is plain and does not say anything about Frontier being a telephone company. It says in a lovely red circle, do not throw away this envelope, just like the sweepstakes people do. So my commendation to Frontier is that the envelope is so nice, that I threw it away as junk mail for four months. Then my phone was disconnected. Why? Because Frontier apparently took over my phone business from Verizon and did not tell me about it. Was I supposed to hear it from the grapevine somehow? We read the news on the internet and not the local papers. So, good job, Fontier: you never said "hello" so I am happy to say "good-bye."
GetHuman: Let's quantify your experience contacting Frontier Communications. On a scale of 1 to 5, how easy is it go get help on a Frontier Communications problem?
~pete: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pete: I'd give them a one out of five on communication.
GetHuman: And what about Frontier Communications's ability to quickly and effectively address your problem?
~pete: For that I would say one out of five.
GetHuman: And finally- any advice for other Frontier Communications customers?
~pete: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pete taken from his Frontier Communications customer service problem that occurred on November 1st, 2017.