Frontier Communications: THANKS FRONTIER FOR MAKEING MY MOM SAFER, AND H...
A Frontier Communications customer review by GetHuman user ~GAIL RUPPE BRIGHT from November 10th, 2017
Background on ~GAIL RUPPE BRIGHT's case
GetHuman: ~GAIL RUPPE BRIGHT - can you tell our other Frontier Communications customers when your case took place?
~GAIL RUPPE BRIGHT: Yes. It was afternoon, on November 7th.
GetHuman: Did you reach out to Frontier Communications, and if so, how?
GetHuman: And which of these common Frontier Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~GAIL RUPPE BRIGHT a list of common Frontier Communications problems)
~GAIL RUPPE BRIGHT: "Cancel Plan" was why I was trying to call.
~GAIL RUPPE BRIGHT's review of Frontier Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~GAIL RUPPE BRIGHT: THANKS FRONTIER FOR MAKEING MY MOM SAFER, AND HER CHILDREN NOT WORRY. HER PHONE IS HOOKED UP AND THE SERVICE TECH CALLED BACK TO MAKE SURE EVERYTING WAS OK. COULD NOT ASK FOR BETTER SERVICE OR CUSTOMER SERVICE.
GetHuman: Let's quantify your experience contacting Frontier Communications. On a scale of 1 to 5, how easy is it go get help on a Frontier Communications problem?
~GAIL RUPPE BRIGHT: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~GAIL RUPPE BRIGHT: I'd give them a one out of five on communication.
GetHuman: And what about Frontier Communications's ability to quickly and effectively address your problem?
~GAIL RUPPE BRIGHT: For that I would say one out of five.
GetHuman: And finally- any advice for other Frontier Communications customers?
~GAIL RUPPE BRIGHT: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~GAIL RUPPE BRIGHT taken from his Frontier Communications customer service problem that occurred on November 7th, 2017.