Frontier Communications: Terrible service, just as bad as their internet...
A Frontier Communications customer review by GetHuman user ~Sick of Frontier from November 25th, 2017
Background on ~Sick of Frontier's case
GetHuman: ~Sick of Frontier - can you tell our other Frontier Communications customers when your case took place?
~Sick of Frontier: Sure. It was morning, on November 19th.
GetHuman: Did you reach out to Frontier Communications, and if so, how?
GetHuman: And which of these common Frontier Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Sick of Frontier a list of common Frontier Communications problems)
~Sick of Frontier: "Technical Support" was why I was trying to call.
~Sick of Frontier's review of Frontier Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sick of Frontier: Terrible service, just as bad as their internet speed! I have paid online for years now ussername and login don't work. All I need is the account number but wait nobody gets paper bills only emails without acct *! The worst customer service ever!
GetHuman: Let's quantify your experience contacting Frontier Communications. On a scale of 1 to 5, how easy is it go get help on a Frontier Communications problem?
~Sick of Frontier: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sick of Frontier: I'd give them a three out of five on communication.
GetHuman: And what about Frontier Communications's ability to quickly and effectively address your problem?
~Sick of Frontier: For that I would say four out of five.
GetHuman: And finally- any advice for other Frontier Communications customers?
~Sick of Frontier: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sick of Frontier taken from his Frontier Communications customer service problem that occurred on November 19th, 2017.