Frontier Communications: Waited on hold for almost two hours and still d...
A Frontier Communications customer review by GetHuman user ~allurf from November 24th, 2017
Background on ~allurf's case
GetHuman: ~allurf - can you tell our other Frontier Communications customers when your case took place?
~allurf: Sure. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Frontier Communications, and if so, how?
GetHuman: And which of these common Frontier Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~allurf a list of common Frontier Communications problems)
~allurf: "Change Plan" was why I was trying to call.
~allurf's review of Frontier Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~allurf: Waited on hold for almost two hours and still did not get a live person. The first time I called I was on hold for **min - talked to a live person* asked me what my call back number was in case we got disconnected...which we did, that was over three hours ago. The recording states to get a call back but they don't tell you how to do it. While on hold it also states to go online for Help, which I did I entered all my information and then it said no one was available to help me....this is disgusting customer service
GetHuman: Let's quantify your experience contacting Frontier Communications. On a scale of 1 to 5, how easy is it go get help on a Frontier Communications problem?
~allurf: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~allurf: I'd give them a three out of five on communication.
GetHuman: And what about Frontier Communications's ability to quickly and effectively address your problem?
~allurf: For that I would say two out of five.
GetHuman: And finally- any advice for other Frontier Communications customers?
~allurf: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~allurf taken from his Frontier Communications customer service problem that occurred on November 21st, 2017.