Frontier Utilities: Bait and switch. I tried to sign up based on a...
A Frontier Utilities customer review by GetHuman user ~tmunroe from November 24th, 2017
Background on ~tmunroe's case
GetHuman: ~tmunroe - can you tell our other Frontier Utilities customers when your case took place?
~tmunroe: Yeah. It was morning, on November 19th.
GetHuman: Did you reach out to Frontier Utilities, and if so, how?
GetHuman: And which of these common Frontier Utilities customer issues best describes the reason you wanted to talk to them?
(Shows ~tmunroe a list of common Frontier Utilities problems)
~tmunroe: "Cancel service" was why I was trying to call.
~tmunroe's review of Frontier Utilities customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Utilities customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tmunroe: Bait and switch. I tried to sign up based on a quote. when I received the notification in my email the cost per kw went up and I emailed to say no thanks. Despite this they opened the account. I found out when I found another provider and they said they cant take my account. I was not happy about their business practices and at this time making me stay on as a customer.
GetHuman: Let's quantify your experience contacting Frontier Utilities. On a scale of 1 to 5, how easy is it go get help on a Frontier Utilities problem?
~tmunroe: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tmunroe: I'd give them a four out of five on communication.
GetHuman: And what about Frontier Utilities's ability to quickly and effectively address your problem?
~tmunroe: For that I would say three out of five.
GetHuman: And finally- any advice for other Frontier Utilities customers?
~tmunroe: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Utilities to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tmunroe taken from his Frontier Utilities customer service problem that occurred on November 19th, 2017.
Frontier Utilities
1.00 of 5 stars | 3 reviews
~tmunroe's Frontier Utilities Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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