G-III Apparel Group, Ltd.: Problem

A G-III Apparel Group, Ltd. customer review by GetHuman user GetHuman40877 from December 7th, 2017

Background on GetHuman40877's case

GetHuman: GetHuman40877 - can you tell our other G-III Apparel Group, Ltd. customers when your case took place?
GetHuman40877: Yeah. It was afternoon, on December 4th.
GetHuman: Did you reach out to G-III Apparel Group, Ltd., and if so, how?
GetHuman40877: I used the 212-403-0500 number I found for on the GetHuman G-III Apparel Group, Ltd. customer phone number page I was on: G-III Apparel Group, Ltd. Customer Service Phone Number
GetHuman: And which of these common G-III Apparel Group, Ltd. customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman40877 a list of common G-III Apparel Group, Ltd. problems)
GetHuman40877: "Warranty claim" was why I was trying to call.

GetHuman40877's review of G-III Apparel Group, Ltd. customer service

GetHuman: So how would you sum up your experience for GetHuman's G-III Apparel Group, Ltd. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman40877: Problem
GetHuman: Can you tell the rest of us a bit more from what happened on 12/04/17?
GetHuman40877: I purchased a trench coat under the Cole B Sport brand. Shortly after purchase the plastic tortoiseshell buckle cracked and broke, making the belt unusable. If you can send me a replacement buckle, I can have a seamstress replace it. It measures *.*" X *.*" and I have a photograph of it if it would help you. Please reply as soon as possible, I would like to wear the coat. Pat Miller
GetHuman: Let's quantify your experience contacting G-III Apparel Group, Ltd.. On a scale of 1 to 5, how easy is it go get help on a G-III Apparel Group, Ltd. problem?
GetHuman40877: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman40877: I'd give them a one out of five on communication.
GetHuman: And what about G-III Apparel Group, Ltd.'s ability to quickly and effectively address your problem?
GetHuman40877: For that I would say one out of five.
GetHuman: And finally- any advice for other G-III Apparel Group, Ltd. customers?
GetHuman40877: Call them early in the day or late. Don't forget any personal or account information you might need for G-III Apparel Group, Ltd. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman40877 taken from his G-III Apparel Group, Ltd. customer service problem that occurred on December 4th, 2017.

G-III Apparel Group, Ltd.

-1.00 of 5 stars | 30 reviews

GetHuman40877's G-III Apparel Group, Ltd. Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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