GAINSCO: *st attempt*** minutes* holding prior to phone...
A GAINSCO customer review by GetHuman user GetHuman-53845 from November 15th, 2017
Background on GetHuman-53845's case
GetHuman: GetHuman-53845 - can you tell our other GAINSCO customers when your case took place?
GetHuman-53845: Yes I can. It was morning, on November 9th.
GetHuman: Did you reach out to GAINSCO, and if so, how?
GetHuman: And which of these common GAINSCO customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-53845 a list of common GAINSCO problems)
GetHuman-53845: "Coverage question" was why I was trying to call.
GetHuman-53845's review of GAINSCO customer service
GetHuman: So how would you sum up your experience for GetHuman's GAINSCO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-53845: *st attempt*** minutes* holding prior to phone disconecting. *nd attempt* ** minutes on hold. Once I got an agent he was good.
GetHuman: Let's quantify your experience contacting GAINSCO. On a scale of 1 to 5, how easy is it go get help on a GAINSCO problem?
GetHuman-53845: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-53845: I'd give them a three out of five on communication.
GetHuman: And what about GAINSCO's ability to quickly and effectively address your problem?
GetHuman-53845: For that I would say four out of five.
GetHuman: And finally- any advice for other GAINSCO customers?
GetHuman-53845: Call them early in the day or late. Don't forget any personal or account information you might need for GAINSCO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-53845 taken from his GAINSCO customer service problem that occurred on November 9th, 2017.
GAINSCO
2.00 of 5 stars | 4 reviews
GetHuman-53845's GAINSCO Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars
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