GE Appliances: I've had a GE refrigerator(Feb **** date of ref...
A GE Appliances customer review by GetHuman user ~Mssge from November 16th, 2017
Background on ~Mssge's case
GetHuman: ~Mssge - can you tell our other GE Appliances customers when your case took place?
~Mssge: Sure. It was evening, on November 12th.
GetHuman: Did you reach out to GE Appliances, and if so, how?
GetHuman: And which of these common GE Appliances customer issues best describes the reason you wanted to talk to them?
(Shows ~Mssge a list of common GE Appliances problems)
~Mssge: "Warranty claim" was why I was trying to call.
~Mssge's review of GE Appliances customer service
GetHuman: So how would you sum up your experience for GetHuman's GE Appliances customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mssge: I've had a GE refrigerator(Feb **** date of ref) since I moved into this house almost * years ago. It beeped when the door was left open a little longer than necessary. Model Number GSS**UFMCWW. Your company says it doesn't come with a door alarm. The Tech that came out today called your techs and they told him it didn't have an alarm. Jim has done other work on the refrigerator and has done a great job. Is it possible that something came loose when he replaced the board in the back of the refrigerator? Other visitors to my home heard it and thought it annoying. I need it because of my grandchildren are here most of the time. It Beeped, I'm not nuts. What I want is to have it fixed somehow.
GetHuman: Let's quantify your experience contacting GE Appliances. On a scale of 1 to 5, how easy is it go get help on a GE Appliances problem?
~Mssge: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mssge: I'd give them a four out of five on communication.
GetHuman: And what about GE Appliances's ability to quickly and effectively address your problem?
~Mssge: For that I would say three out of five.
GetHuman: And finally- any advice for other GE Appliances customers?
~Mssge: Call them early in the day or late. Don't forget any personal or account information you might need for GE Appliances to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mssge taken from his GE Appliances customer service problem that occurred on November 12th, 2017.