GE Credit Union: I've been on hold for ** minutes. Still on hold...

A GE Credit Union customer review by GetHuman user ~april from November 22nd, 2017

Background on ~april's case

GetHuman: ~april - can you tell our other GE Credit Union customers when your case took place?
~april: Yeah. It was morning, on November 21st.
GetHuman: Did you reach out to GE Credit Union, and if so, how?
~april: I used the 513-243-4328 number I found for on the GetHuman GE Credit Union customer phone number page I was on: GE Credit Union Customer Service Phone Number
GetHuman: And which of these common GE Credit Union customer issues best describes the reason you wanted to talk to them?
(Shows ~april a list of common GE Credit Union problems)
~april: "Setup an account" was why I was trying to call.

~april's review of GE Credit Union customer service

GetHuman: So how would you sum up your experience for GetHuman's GE Credit Union customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~april: I've been on hold for ** minutes. Still on hold! G.m really needs to hire more people to answer phones.
GetHuman: Let's quantify your experience contacting GE Credit Union. On a scale of 1 to 5, how easy is it go get help on a GE Credit Union problem?
~april: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~april: I'd give them a four out of five on communication.
GetHuman: And what about GE Credit Union's ability to quickly and effectively address your problem?
~april: For that I would say one out of five.
GetHuman: And finally- any advice for other GE Credit Union customers?
~april: Call them early in the day or late. Don't forget any personal or account information you might need for GE Credit Union to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~april taken from his GE Credit Union customer service problem that occurred on November 21st, 2017.

GE Credit Union

1.00 of 5 stars | 8 reviews

~april's GE Credit Union Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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