GM MasterCard: My question was answered promptly and put my mi...
A GM MasterCard customer review by GetHuman user ~Jan from November 25th, 2017
Background on ~Jan's case
GetHuman: ~Jan - can you tell our other GM MasterCard customers when your case took place?
~Jan: Sure. It was late at night, on November 21st.
GetHuman: Did you reach out to GM MasterCard, and if so, how?
GetHuman: And which of these common GM MasterCard customer issues best describes the reason you wanted to talk to them?
(Shows ~Jan a list of common GM MasterCard problems)
~Jan: "Complaint" was why I was trying to call.
~Jan's review of GM MasterCard customer service
GetHuman: So how would you sum up your experience for GetHuman's GM MasterCard customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jan: My question was answered promptly and put my mind at ease. They were extremely helpful in a difficult situation.
GetHuman: Let's quantify your experience contacting GM MasterCard. On a scale of 1 to 5, how easy is it go get help on a GM MasterCard problem?
~Jan: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jan: I'd give them a four out of five on communication.
GetHuman: And what about GM MasterCard's ability to quickly and effectively address your problem?
~Jan: For that I would say five out of five.
GetHuman: And finally- any advice for other GM MasterCard customers?
~Jan: Call them early in the day or late. Don't forget any personal or account information you might need for GM MasterCard to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jan taken from his GM MasterCard customer service problem that occurred on November 21st, 2017.