GameStop.com: after ** minutes still no answer. only needed a...

A GameStop.com customer review by GetHuman user ~tori from November 26th, 2017

Background on ~tori 's case

GetHuman: ~tori - can you tell our other GameStop.com customers when your case took place?
~tori : Sure. It was morning, on November 23rd.
GetHuman: Did you reach out to GameStop.com, and if so, how?
~tori : I used the 800-883-8895 number I found for on the GetHuman GameStop.com customer phone number page I was on: GameStop.com Customer Service Phone Number
GetHuman: And which of these common GameStop.com customer issues best describes the reason you wanted to talk to them?
Shows ~tori a list of common GameStop.com problems
~tori : "Change order" was why I was trying to call.

~tori 's review of GameStop.com customer service

GetHuman: So how would you sum up your experience for GetHuman's GameStop.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tori : after ** minutes still no answer. only needed an email from Gamestop to sony for my warranty and they couldn't even help with that. I was forced to purchase same system from best buy instead of this. I have spent appros. $****. in *months with Gamestop but they don't appreciate a good customer. will make purchases elsewhere before spending another dime with them. so will family, friends, and anyone else I can talk to about this experience. This isn't the *st issue either.
GetHuman: Let's quantify your experience contacting GameStop.com. On a scale of 1 to 5, how easy is it go get help on a GameStop.com problem?
~tori : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tori : I'd give them a two out of five on communication.
GetHuman: And what about GameStop.com's ability to quickly and effectively address your problem?
~tori : For that I would say one out of five.
GetHuman: And finally- any advice for other GameStop.com customers?
~tori : Call them early in the day or late. Don't forget any personal or account information you might need for GameStop.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tori taken from his GameStop.com customer service problem that occurred on November 23rd, 2017.

GameStop.com

1.14 of 5 stars | 57 reviews
GameStop.com ReviewsGameStop.com's Phone NumberAll GameStop.com contact infoGeneral GameStop.com customer service info
~tori 's GameStop.com Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like GameStop.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with GameStop.com in any way.
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