Gap: Went round and round in a loop trying to get to...
A Gap customer review by GetHuman user GetHuman-440473 from November 2nd, 2017
Background on GetHuman-440473's case
GetHuman: GetHuman-440473 - can you tell our other Gap customers when your case took place?
GetHuman-440473: Yup. It was morning, on October 27th.
GetHuman: Did you reach out to Gap, and if so, how?
GetHuman: And which of these common Gap customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-440473 a list of common Gap problems)
GetHuman-440473: "Returns" was why I was trying to call.
GetHuman-440473's review of Gap customer service
GetHuman: So how would you sum up your experience for GetHuman's Gap customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-440473: Went round and round in a loop trying to get to a rep...finally just kept shouting "agent, agent agent" until it gave up and connected me to a rep!
GetHuman: Let's quantify your experience contacting Gap. On a scale of 1 to 5, how easy is it go get help on a Gap problem?
GetHuman-440473: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-440473: I'd give them a four out of five on communication.
GetHuman: And what about Gap's ability to quickly and effectively address your problem?
GetHuman-440473: For that I would say one out of five.
GetHuman: And finally- any advice for other Gap customers?
GetHuman-440473: Call them early in the day or late. Don't forget any personal or account information you might need for Gap to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-440473 taken from his Gap customer service problem that occurred on October 27th, 2017.
Gap
3.00 of 5 stars | 4 reviews
GetHuman-440473's Gap Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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