Garmin: Paid money for lifetime updates, unavailable to...

A Garmin customer review by GetHuman user ~JoeBoo60046 from November 4th, 2017

Background on ~JoeBoo60046's case

GetHuman: ~JoeBoo60046 - can you tell our other Garmin customers when your case took place?
~JoeBoo60046: Yup. It was morning, on November 2nd.
GetHuman: Did you reach out to Garmin, and if so, how?
~JoeBoo60046: I used the 800-800-1020 number I found for on the GetHuman Garmin customer phone number page I was on: Garmin Customer Service Phone Number
GetHuman: And which of these common Garmin customer issues best describes the reason you wanted to talk to them?
(Shows ~JoeBoo60046 a list of common Garmin problems)
~JoeBoo60046: "Repairs" was why I was trying to call.

~JoeBoo60046's review of Garmin customer service

GetHuman: So how would you sum up your experience for GetHuman's Garmin customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JoeBoo60046: Paid money for lifetime updates, unavailable to download. Sent them the xml files as request. Still does not display maps to download. Got home from work on Fri and tried to call, they are closed at *. Three days wasted just trying to get support.
GetHuman: Let's quantify your experience contacting Garmin. On a scale of 1 to 5, how easy is it go get help on a Garmin problem?
~JoeBoo60046: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JoeBoo60046: I'd give them a five out of five on communication.
GetHuman: And what about Garmin's ability to quickly and effectively address your problem?
~JoeBoo60046: For that I would say four out of five.
GetHuman: And finally- any advice for other Garmin customers?
~JoeBoo60046: Call them early in the day or late. Don't forget any personal or account information you might need for Garmin to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JoeBoo60046 taken from his Garmin customer service problem that occurred on November 2nd, 2017.

Garmin

4.73 of 5 stars | 64 reviews

~JoeBoo60046's Garmin Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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