Gateway Computers: paid for recovery disks that don't work, (wont...
A Gateway Computers customer review by GetHuman user ~John Wombat from November 26th, 2017
Background on ~John Wombat's case
GetHuman: ~John Wombat - can you tell our other Gateway Computers customers when your case took place?
~John Wombat: Yes I can. It was evening, on November 22nd.
GetHuman: Did you reach out to Gateway Computers, and if so, how?
GetHuman: And which of these common Gateway Computers customer issues best describes the reason you wanted to talk to them?
(Shows ~John Wombat a list of common Gateway Computers problems)
~John Wombat: "Warranty claim" was why I was trying to call.
~John Wombat's review of Gateway Computers customer service
GetHuman: So how would you sum up your experience for GetHuman's Gateway Computers customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~John Wombat: paid for recovery disks that don't work, (wont replace) want to charge me for technical support because machine is out of warranty. ***** Acer*Gateway*emachines. Never again.
GetHuman: Let's quantify your experience contacting Gateway Computers. On a scale of 1 to 5, how easy is it go get help on a Gateway Computers problem?
~John Wombat: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~John Wombat: I'd give them a four out of five on communication.
GetHuman: And what about Gateway Computers's ability to quickly and effectively address your problem?
~John Wombat: For that I would say three out of five.
GetHuman: And finally- any advice for other Gateway Computers customers?
~John Wombat: Call them early in the day or late. Don't forget any personal or account information you might need for Gateway Computers to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~John Wombat taken from his Gateway Computers customer service problem that occurred on November 22nd, 2017.