Geek Squad: After * calls, was given a fax number to send i...
A Geek Squad customer review by GetHuman user ~Burnt from November 26th, 2017
Background on ~Burnt's case
GetHuman: ~Burnt - can you tell our other Geek Squad customers when your case took place?
~Burnt: Yes I can. It was afternoon, on November 19th.
GetHuman: Did you reach out to Geek Squad, and if so, how?
GetHuman: And which of these common Geek Squad customer issues best describes the reason you wanted to talk to them?
(Shows ~Burnt a list of common Geek Squad problems)
~Burnt: "Track an Order" was why I was trying to call.
~Burnt's review of Geek Squad customer service
GetHuman: So how would you sum up your experience for GetHuman's Geek Squad customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Burnt: After * calls, was given a fax number to send info to and assured it would be taken care of, but no surprise - bogus fax number! You people should be out of business - reported them to BBB and they won't respond to them either,
GetHuman: Let's quantify your experience contacting Geek Squad. On a scale of 1 to 5, how easy is it go get help on a Geek Squad problem?
~Burnt: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Burnt: I'd give them a two out of five on communication.
GetHuman: And what about Geek Squad's ability to quickly and effectively address your problem?
~Burnt: For that I would say five out of five.
GetHuman: And finally- any advice for other Geek Squad customers?
~Burnt: Call them early in the day or late. Don't forget any personal or account information you might need for Geek Squad to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Burnt taken from his Geek Squad customer service problem that occurred on November 19th, 2017.