General Motors: I find that after discovering there was a recal...
A General Motors customer review by GetHuman user ~DJD from November 27th, 2017
Background on ~DJD's case
GetHuman: ~DJD - can you tell our other General Motors customers when your case took place?
~DJD: Yes I can. It was afternoon, on November 24th.
GetHuman: Did you reach out to General Motors, and if so, how?
GetHuman: And which of these common General Motors customer issues best describes the reason you wanted to talk to them?
(Shows ~DJD a list of common General Motors problems)
~DJD: "Technical support" was why I was trying to call.
~DJD's review of General Motors customer service
GetHuman: So how would you sum up your experience for GetHuman's General Motors customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DJD: I find that after discovering there was a recall on my gas gauge, it will not be covered as there are too many miles on the car and car was bought * years ago yesterday. Now they call it a Special Coverage and not a Recall. I never got notification of this and have only taken it to a private auto mechanic to see about fixing this. Spoke to John(who has a secret last name) and the case * for the conversation is ******. My relative who obtained the car for me in **** is a retired VP with Pontiac Division of GM. This is a real 'rip-off' as if this car strands me on the highway or in a bad location and causes me to have a bad wreck or be harmed in any way, I will be more than happy to contact my Attorney in connection to this problem. I too am glad to have the case * for this conversation.
GetHuman: Let's quantify your experience contacting General Motors. On a scale of 1 to 5, how easy is it go get help on a General Motors problem?
~DJD: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DJD: I'd give them a five out of five on communication.
GetHuman: And what about General Motors's ability to quickly and effectively address your problem?
~DJD: For that I would say two out of five.
GetHuman: And finally- any advice for other General Motors customers?
~DJD: Call them early in the day or late. Don't forget any personal or account information you might need for General Motors to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DJD taken from his General Motors customer service problem that occurred on November 24th, 2017.