General Motors: Where to file a customer complaint online
A General Motors customer review by GetHuman user GetHuman-deponde from November 30th, 2017
Background on GetHuman-deponde's case
GetHuman: GetHuman-deponde - can you tell our other General Motors customers when your case took place?
GetHuman-deponde: Yup. It was morning, on November 20th.
GetHuman: Did you reach out to General Motors, and if so, how?
GetHuman: And which of these common General Motors customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-deponde a list of common General Motors problems)
GetHuman-deponde: "Warranty" was why I was trying to call.
GetHuman-deponde's review of General Motors customer service
GetHuman: So how would you sum up your experience for GetHuman's General Motors customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-deponde: Where to file a customer complaint online
GetHuman: Can you tell the rest of us a bit more from what happened on 11/20/17?
GetHuman-deponde: Continuous problem with **** Encore senior advisors at GM not offering satisfactory resolution for grinding noise in brake system .Who would drive a new vehicle with this ongoing problem? Get Real !
GetHuman: Let's quantify your experience contacting General Motors. On a scale of 1 to 5, how easy is it go get help on a General Motors problem?
GetHuman-deponde: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-deponde: I'd give them a three out of five on communication.
GetHuman: And what about General Motors's ability to quickly and effectively address your problem?
GetHuman-deponde: For that I would say four out of five.
GetHuman: And finally- any advice for other General Motors customers?
GetHuman-deponde: Call them early in the day or late. Don't forget any personal or account information you might need for General Motors to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-deponde taken from his General Motors customer service problem that occurred on November 20th, 2017.