Genworth Financial: Pretty fast response. CSR explain why my online...
A Genworth Financial customer review by GetHuman user ~skiptowne from November 17th, 2017
Background on ~skiptowne's case
GetHuman: ~skiptowne - can you tell our other Genworth Financial customers when your case took place?
~skiptowne: Yes. It was evening, on November 14th.
GetHuman: Did you reach out to Genworth Financial, and if so, how?
GetHuman: And which of these common Genworth Financial customer issues best describes the reason you wanted to talk to them?
(Shows ~skiptowne a list of common Genworth Financial problems)
~skiptowne: "Get financial advice" was why I was trying to call.
~skiptowne's review of Genworth Financial customer service
GetHuman: So how would you sum up your experience for GetHuman's Genworth Financial customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~skiptowne: Pretty fast response. CSR explain why my online payment didn't clear, though. Just said it wasn't processed. At least I didn't have to deal with the phone tree, which is awful, unless you have a straightforward transaction to make.
GetHuman: Let's quantify your experience contacting Genworth Financial. On a scale of 1 to 5, how easy is it go get help on a Genworth Financial problem?
~skiptowne: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~skiptowne: I'd give them a three out of five on communication.
GetHuman: And what about Genworth Financial's ability to quickly and effectively address your problem?
~skiptowne: For that I would say four out of five.
GetHuman: And finally- any advice for other Genworth Financial customers?
~skiptowne: Call them early in the day or late. Don't forget any personal or account information you might need for Genworth Financial to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~skiptowne taken from his Genworth Financial customer service problem that occurred on November 14th, 2017.
Genworth Financial
2.00 of 5 stars | 2 reviews
~skiptowne's Genworth Financial Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars
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