Genzyme Corp.: Could not get a person on the line. Was just p...

A Genzyme Corp. customer review by GetHuman user ~Bugfisherman from November 18th, 2017

Background on ~Bugfisherman's case

GetHuman: ~Bugfisherman - can you tell our other Genzyme Corp. customers when your case took place?
~Bugfisherman: Yeah. It was morning, on November 9th.
GetHuman: Did you reach out to Genzyme Corp., and if so, how?
~Bugfisherman: I used the 617-252-7500 number I found for on the GetHuman Genzyme Corp. customer phone number page I was on: Genzyme Corp. Customer Service Phone Number
GetHuman: And which of these common Genzyme Corp. customer issues best describes the reason you wanted to talk to them?
(Shows ~Bugfisherman a list of common Genzyme Corp. problems)
~Bugfisherman: "None of those really matches why I wanted to call Genzyme Corp. that day." was why I was trying to call.

~Bugfisherman's review of Genzyme Corp. customer service

GetHuman: So how would you sum up your experience for GetHuman's Genzyme Corp. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bugfisherman: Could not get a person on the line. Was just pushed around to recording to recording to recording. Tried * for operator and was on hold for ** minutes until I finally hung up. No on would pick up.
GetHuman: Let's quantify your experience contacting Genzyme Corp.. On a scale of 1 to 5, how easy is it go get help on a Genzyme Corp. problem?
~Bugfisherman: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bugfisherman: I'd give them a one out of five on communication.
GetHuman: And what about Genzyme Corp.'s ability to quickly and effectively address your problem?
~Bugfisherman: For that I would say four out of five.
GetHuman: And finally- any advice for other Genzyme Corp. customers?
~Bugfisherman: Call them early in the day or late. Don't forget any personal or account information you might need for Genzyme Corp. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bugfisherman taken from his Genzyme Corp. customer service problem that occurred on November 9th, 2017.

Genzyme Corp.

1.00 of 5 stars | 1 reviews

~Bugfisherman's Genzyme Corp. Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Genzyme Corp., sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Genzyme Corp. in any way.

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