Giantnerd.com: I had some questions about a bike I ordered, so...
A Giantnerd.com customer review by GetHuman user ~Steve L. from November 28th, 2017
Background on ~Steve L.'s case
GetHuman: ~Steve L. - can you tell our other Giantnerd.com customers when your case took place?
~Steve L.: Sure. It was afternoon, on November 21st.
GetHuman: Did you reach out to Giantnerd.com, and if so, how?
GetHuman: And which of these common Giantnerd.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Steve L. a list of common Giantnerd.com problems)
~Steve L.: "Change order" was why I was trying to call.
~Steve L.'s review of Giantnerd.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Giantnerd.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Steve L.: I had some questions about a bike I ordered, so I called their office. The customers service agent was very helpful and gave me some great cycling advice. Extremely satisfied with my purchase.
GetHuman: Let's quantify your experience contacting Giantnerd.com. On a scale of 1 to 5, how easy is it go get help on a Giantnerd.com problem?
~Steve L.: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Steve L.: I'd give them a four out of five on communication.
GetHuman: And what about Giantnerd.com's ability to quickly and effectively address your problem?
~Steve L.: For that I would say five out of five.
GetHuman: And finally- any advice for other Giantnerd.com customers?
~Steve L.: Call them early in the day or late. Don't forget any personal or account information you might need for Giantnerd.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Steve L. taken from his Giantnerd.com customer service problem that occurred on November 21st, 2017.
Giantnerd.com
5.00 of 5 stars | 7 reviews
~Steve L.'s Giantnerd.com Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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