Gilead Sciences: Thank them for Truvada
A Gilead Sciences customer review by GetHuman user GetHuman-oooseve from December 2nd, 2017
Background on GetHuman-oooseve's case
GetHuman: GetHuman-oooseve - can you tell our other Gilead Sciences customers when your case took place?
GetHuman-oooseve: Yeah. It was middle of the night, on December 1st.
GetHuman: Did you reach out to Gilead Sciences, and if so, how?
GetHuman: And which of these common Gilead Sciences customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-oooseve a list of common Gilead Sciences problems)
GetHuman-oooseve: "None of those really matches why I wanted to call Gilead Sciences that day." was why I was trying to call.
GetHuman-oooseve's review of Gilead Sciences customer service
GetHuman: So how would you sum up your experience for GetHuman's Gilead Sciences customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-oooseve: Thank them for Truvada
GetHuman: Can you tell the rest of us a bit more from what happened on 12/01/17?
GetHuman-oooseve: I want to personally thank someone for this drug. I am the positive half of a sero disconcordant couple. I thank God every day that Truvada has lowered my viral load in . months. My viral load was k to start with. I'm also thankful that Truvada is helping keep my partner safe. I would be happy to provide and media remarks as would my partner
GetHuman: Let's quantify your experience contacting Gilead Sciences. On a scale of 1 to 5, how easy is it go get help on a Gilead Sciences problem?
GetHuman-oooseve: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-oooseve: I'd give them a one out of five on communication.
GetHuman: And what about Gilead Sciences's ability to quickly and effectively address your problem?
GetHuman-oooseve: For that I would say one out of five.
GetHuman: And finally- any advice for other Gilead Sciences customers?
GetHuman-oooseve: Call them early in the day or late. Don't forget any personal or account information you might need for Gilead Sciences to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-oooseve taken from his Gilead Sciences customer service problem that occurred on December 1st, 2017.
Gilead Sciences
-1.00 of 5 stars | 45 reviews
GetHuman-oooseve's Gilead Sciences Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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