Gillette: I was following up on a customer service issue...
A Gillette customer review by GetHuman user ~JoeAtTheMic from November 27th, 2017
Background on ~JoeAtTheMic's case
GetHuman: ~JoeAtTheMic - can you tell our other Gillette customers when your case took place?
~JoeAtTheMic: Yup. It was morning, on November 21st.
GetHuman: Did you reach out to Gillette, and if so, how?
GetHuman: And which of these common Gillette customer issues best describes the reason you wanted to talk to them?
(Shows ~JoeAtTheMic a list of common Gillette problems)
~JoeAtTheMic: "Repairs" was why I was trying to call.
~JoeAtTheMic's review of Gillette customer service
GetHuman: So how would you sum up your experience for GetHuman's Gillette customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JoeAtTheMic: I was following up on a customer service issue I'd sent to their website. The rep tracked it immediately and explained what had and would happen to solve the problem. I'm very happy that the phone service and web service seem well-linked -- one hand knows what the other is doing. Good job!
GetHuman: Let's quantify your experience contacting Gillette. On a scale of 1 to 5, how easy is it go get help on a Gillette problem?
~JoeAtTheMic: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JoeAtTheMic: I'd give them a four out of five on communication.
GetHuman: And what about Gillette's ability to quickly and effectively address your problem?
~JoeAtTheMic: For that I would say one out of five.
GetHuman: And finally- any advice for other Gillette customers?
~JoeAtTheMic: Call them early in the day or late. Don't forget any personal or account information you might need for Gillette to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JoeAtTheMic taken from his Gillette customer service problem that occurred on November 21st, 2017.