I made my first attempt to contact GILT GROUPE...
A Gilt Groupe customer review by GetHuman user ~breakthesilence from November 7th, 2017
Background on ~breakthesilence's case
GetHuman: ~breakthesilence - can you tell our other Gilt Groupe customers when your case took place?
~breakthesilence: Yes I can. It was evening, on November 2nd.
GetHuman: Did you reach out to Gilt Groupe, and if so, how?
GetHuman: And which of these common Gilt Groupe customer issues best describes the reason you wanted to talk to them?
(Shows ~breakthesilence a list of common Gilt Groupe problems)
~breakthesilence: "Setup service" was why I was trying to call.
~breakthesilence's review of Gilt Groupe customer service
GetHuman: So how would you sum up your experience for GetHuman's Gilt Groupe customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~breakthesilence: I made my first attempt to contact GILT GROUPE around * months ago about my concerns regarding damaged*defective products I had received. Since then, I have been trying to obtain clarity and answers involving a total of five purchases which I found to be suspicious and possibly fraudulent. After carefully inspecting the items in question it became clear to me that GILT GROUPE may be an online "Outlet Store" selling inauthentic or defective merchandise rather than the highly exclusive, online "Luxury Brand Retailer" as they portray*state on their web site www.gilt.com.I personally contacted one of the companies who manufactured some of the items I purchased from GILT GROUPE, JACK SPADE, to find answers regarding three products I purchased through GILT GROUPE. The Global Sales Manager provided me with valid photographs from their inventory which unmistakably show the differences between the products provided by GILT GROUPE and what JACK SPADE actually produces*sells. They are curre
GetHuman: Let's quantify your experience contacting Gilt Groupe. On a scale of 1 to 5, how easy is it go get help on a Gilt Groupe problem?
~breakthesilence: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~breakthesilence: I'd give them a five out of five on communication.
GetHuman: And what about Gilt Groupe's ability to quickly and effectively address your problem?
~breakthesilence: For that I would say four out of five.
GetHuman: And finally- any advice for other Gilt Groupe customers?
~breakthesilence: Call them early in the day or late. Don't forget any personal or account information you might need for Gilt Groupe to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~breakthesilence taken from his Gilt Groupe customer service problem that occurred on November 2nd, 2017.
Gilt Groupe
5.00 of 5 stars | 3 reviews
~breakthesilence's Gilt Groupe Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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