Ginnie Mae: The agent i spoke with, couldn't answer why my...
A Ginnie Mae customer review by GetHuman user ~gizmo122962 from November 16th, 2017
Background on ~gizmo122962's case
GetHuman: ~gizmo122962 - can you tell our other Ginnie Mae customers when your case took place?
~gizmo122962: Yeah. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Ginnie Mae, and if so, how?
GetHuman: And which of these common Ginnie Mae customer issues best describes the reason you wanted to talk to them?
(Shows ~gizmo122962 a list of common Ginnie Mae problems)
~gizmo122962: "Complaint" was why I was trying to call.
~gizmo122962's review of Ginnie Mae customer service
GetHuman: So how would you sum up your experience for GetHuman's Ginnie Mae customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gizmo122962: The agent i spoke with, couldn't answer why my mortgage loan was transferred from Bank Of America to Nationstar
GetHuman: Let's quantify your experience contacting Ginnie Mae. On a scale of 1 to 5, how easy is it go get help on a Ginnie Mae problem?
~gizmo122962: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gizmo122962: I'd give them a two out of five on communication.
GetHuman: And what about Ginnie Mae's ability to quickly and effectively address your problem?
~gizmo122962: For that I would say five out of five.
GetHuman: And finally- any advice for other Ginnie Mae customers?
~gizmo122962: Call them early in the day or late. Don't forget any personal or account information you might need for Ginnie Mae to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~gizmo122962 taken from his Ginnie Mae customer service problem that occurred on November 14th, 2017.
Ginnie Mae
2.00 of 5 stars | 1 reviews
~gizmo122962's Ginnie Mae Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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