GitHub: OSB recording issue

A GitHub customer review by GetHuman user GetHuman-nnamazi from December 8th, 2017

Background on GetHuman-nnamazi's case

GetHuman: GetHuman-nnamazi - can you tell our other GitHub customers when your case took place?
GetHuman-nnamazi: Yes. It was middle of the night, on November 29th.
GetHuman: Did you reach out to GitHub, and if so, how?
GetHuman-nnamazi: I used a help page I found on the GetHuman GitHub customer service contact info page: Contact GitHub Customer Service
GetHuman: And which of these common GitHub customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-nnamazi a list of common GitHub problems
GetHuman-nnamazi: "None of those really matches why I wanted to contact {{company.name}} that day." was why I was trying to contact.

GetHuman-nnamazi's review of GitHub customer service

GetHuman: So how would you sum up your experience for GetHuman's GitHub customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-nnamazi: OSB recording issue
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-nnamazi: I just downloaded OSB and I am trying to record a video online but the setting in OSB must be incorrect, because all that is recording is a black screen and the audio from the onboard mic.
GetHuman: Let's quantify your experience contacting GitHub. On a scale of 1 to 5, how easy is it go get help on a GitHub problem?
GetHuman-nnamazi: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-nnamazi: I'd give them a one out of five on communication.
GetHuman: And what about GitHub's ability to quickly and effectively address your problem?
GetHuman-nnamazi: For that I would say one out of five.
GetHuman: And finally- any advice for other GitHub customers?
GetHuman-nnamazi: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for GitHub to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-nnamazi taken from his GitHub customer service problem that occurred on November 29th, 2017.

GitHub

-1.00 of 5 stars | 16 reviews
GitHub ReviewsHow to contact GitHubGeneral GitHub customer service info
GetHuman-nnamazi's GitHub Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like GitHub, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with GitHub in any way.
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