Globe Life Insurance: Tried to call because the ecenter does not work...
A Globe Life Insurance customer review by GetHuman user ~frustrated Grandparent from November 23rd, 2017
Background on ~frustrated Grandparent's case
GetHuman: ~frustrated Grandparent - can you tell our other Globe Life Insurance customers when your case took place?
~frustrated Grandparent: Yeah. It was morning, on November 15th.
GetHuman: Did you reach out to Globe Life Insurance, and if so, how?
GetHuman: And which of these common Globe Life Insurance customer issues best describes the reason you wanted to talk to them?
(Shows ~frustrated Grandparent a list of common Globe Life Insurance problems)
~frustrated Grandparent: "Lower my rate" was why I was trying to call.
~frustrated Grandparent's review of Globe Life Insurance customer service
GetHuman: So how would you sum up your experience for GetHuman's Globe Life Insurance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~frustrated Grandparent: Tried to call because the ecenter does not work..too many redirects .was hung up on saying call different* after ** mins! All*s tried rang *time & disconnects am sick .not able to run around to play this game. very unhappy just wanted to pay premium . Autopmt gies thru *times so stopped that.Not a good way to treat Grandparents.
GetHuman: Let's quantify your experience contacting Globe Life Insurance. On a scale of 1 to 5, how easy is it go get help on a Globe Life Insurance problem?
~frustrated Grandparent: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~frustrated Grandparent: I'd give them a three out of five on communication.
GetHuman: And what about Globe Life Insurance's ability to quickly and effectively address your problem?
~frustrated Grandparent: For that I would say five out of five.
GetHuman: And finally- any advice for other Globe Life Insurance customers?
~frustrated Grandparent: Call them early in the day or late. Don't forget any personal or account information you might need for Globe Life Insurance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~frustrated Grandparent taken from his Globe Life Insurance customer service problem that occurred on November 15th, 2017.