Globe Telecom: CS does not seem to be capable of remembering a...
A Globe Telecom customer review by GetHuman user GetHuman-230578 from November 17th, 2017
Background on GetHuman-230578's case
GetHuman: GetHuman-230578 - can you tell our other Globe Telecom customers when your case took place?
GetHuman-230578: Yup. It was afternoon, on November 15th.
GetHuman: Did you reach out to Globe Telecom, and if so, how?
GetHuman: And which of these common Globe Telecom customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-230578 a list of common Globe Telecom problems)
GetHuman-230578: "Change plan" was why I was trying to call.
GetHuman-230578's review of Globe Telecom customer service
GetHuman: So how would you sum up your experience for GetHuman's Globe Telecom customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-230578: CS does not seem to be capable of remembering anything about my account and will not send a bill. No problems whatsoever badgering me endlessly with UNWELCOME promos and advertising however, using all of the contact information they cannot remember.Endlessly transferred, giving the same information over and over, and still no bill in my mailbox. Live chat disconnected six times. Absolutely horrendous.
GetHuman: Let's quantify your experience contacting Globe Telecom. On a scale of 1 to 5, how easy is it go get help on a Globe Telecom problem?
GetHuman-230578: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-230578: I'd give them a two out of five on communication.
GetHuman: And what about Globe Telecom's ability to quickly and effectively address your problem?
GetHuman-230578: For that I would say five out of five.
GetHuman: And finally- any advice for other Globe Telecom customers?
GetHuman-230578: Call them early in the day or late. Don't forget any personal or account information you might need for Globe Telecom to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-230578 taken from his Globe Telecom customer service problem that occurred on November 15th, 2017.