Gmail: Recover password
A Gmail customer review by GetHuman user GetHuman-dovesmt from December 7th, 2017
Background on GetHuman-dovesmt's case
GetHuman: GetHuman-dovesmt - can you tell our other Gmail customers when your case took place?
GetHuman-dovesmt: Sure. It was evening, on December 4th.
GetHuman: Did you reach out to Gmail, and if so, how?
GetHuman: And which of these common Gmail customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-dovesmt a list of common Gmail problems)
GetHuman-dovesmt: "Hacked Account" was why I was trying to contact.
GetHuman-dovesmt's review of Gmail customer service
GetHuman: So how would you sum up your experience for GetHuman's Gmail customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-dovesmt: Recover password
GetHuman: Can you tell the rest of us a bit more from what happened on 12/04/17?
GetHuman-dovesmt: My phone signed me out of * of * gmail because of Google play services. Not any of my other * emails where affected!
GetHuman: Let's quantify your experience contacting Gmail. On a scale of 1 to 5, how easy is it go get help on a Gmail problem?
GetHuman-dovesmt: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-dovesmt: I'd give them a one out of five on communication.
GetHuman: And what about Gmail's ability to quickly and effectively address your problem?
GetHuman-dovesmt: For that I would say one out of five.
GetHuman: And finally- any advice for other Gmail customers?
GetHuman-dovesmt: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Gmail to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-dovesmt taken from his Gmail customer service problem that occurred on December 4th, 2017.