Go Wireless: Verizon right...if not sorry. Went to Verizon l...
A Go Wireless customer review by GetHuman user GetHuman-48890 from November 18th, 2017
Background on GetHuman-48890's case
GetHuman: GetHuman-48890 - can you tell our other Go Wireless customers when your case took place?
GetHuman-48890: Yes I can. It was evening, on November 14th.
GetHuman: Did you reach out to Go Wireless, and if so, how?
GetHuman: And which of these common Go Wireless customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-48890 a list of common Go Wireless problems)
GetHuman-48890: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-48890's review of Go Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Go Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-48890: Verizon right...if not sorry. Went to Verizon looking to get a new phone. I asked for * things, but the question of will I get service where I live is important. No-one, even you would pick a service provider, if you know that you wont get service at home. I was told I would, I get *x signal at best. Never would have agreed to service had I known. I feel I was lied to, just to make a sale, * yr contract is at least $*, ***. I will not pay for a service I do not get. Period.so you need to get me service at no extra cost to me, I give phone back, I g et full refund, or you can keep sending bills that will never get opened. Your call
GetHuman: Let's quantify your experience contacting Go Wireless. On a scale of 1 to 5, how easy is it go get help on a Go Wireless problem?
GetHuman-48890: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-48890: I'd give them a five out of five on communication.
GetHuman: And what about Go Wireless's ability to quickly and effectively address your problem?
GetHuman-48890: For that I would say four out of five.
GetHuman: And finally- any advice for other Go Wireless customers?
GetHuman-48890: Call them early in the day or late. Don't forget any personal or account information you might need for Go Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-48890 taken from his Go Wireless customer service problem that occurred on November 14th, 2017.
Go Wireless
5.00 of 5 stars | 4 reviews
GetHuman-48890's Go Wireless Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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