GoDaddy: I had a query about hosting. I provide noted se...

A GoDaddy customer review by GetHuman user ~fads100 from November 22nd, 2017

Background on ~fads100's case

GetHuman: ~fads100 - can you tell our other GoDaddy customers when your case took place?
~fads100: Sure. It was afternoon, on November 12th.
GetHuman: Did you reach out to GoDaddy, and if so, how?
~fads100: I used the 866-938-1119 number I found for on the GetHuman GoDaddy customer phone number page I was on: GoDaddy Customer Service Phone Number
GetHuman: And which of these common GoDaddy customer issues best describes the reason you wanted to talk to them?
(Shows ~fads100 a list of common GoDaddy problems)
~fads100: "Refund" was why I was trying to call.

~fads100's review of GoDaddy customer service

GetHuman: So how would you sum up your experience for GetHuman's GoDaddy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fads100: I had a query about hosting. I provide noted services in the UK. I wanted to test their system but being that I can't email anyone, call times are long and instant chat isn't so instant, I don't think that I'll bother with Godaddy.com I'll go to Hostgator.com I've used hostator.com before for these projects and they do have email support :-)
GetHuman: Let's quantify your experience contacting GoDaddy. On a scale of 1 to 5, how easy is it go get help on a GoDaddy problem?
~fads100: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fads100: I'd give them a five out of five on communication.
GetHuman: And what about GoDaddy's ability to quickly and effectively address your problem?
~fads100: For that I would say three out of five.
GetHuman: And finally- any advice for other GoDaddy customers?
~fads100: Call them early in the day or late. Don't forget any personal or account information you might need for GoDaddy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fads100 taken from his GoDaddy customer service problem that occurred on November 12th, 2017.

GoDaddy

2.69 of 5 stars | 296 reviews

~fads100's GoDaddy Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

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