GoDaddy: Waited ** minutes on hold to be told that nobod...
A GoDaddy customer review by GetHuman user ~M from November 23rd, 2017
Background on ~M's case
GetHuman: ~M - can you tell our other GoDaddy customers when your case took place?
~M: Sure. It was middle of the night, on November 14th.
GetHuman: Did you reach out to GoDaddy, and if so, how?
GetHuman: And which of these common GoDaddy customer issues best describes the reason you wanted to talk to them?
(Shows ~M a list of common GoDaddy problems)
~M: "Website Support" was why I was trying to call.
~M's review of GoDaddy customer service
GetHuman: So how would you sum up your experience for GetHuman's GoDaddy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~M: Waited ** minutes on hold to be told that nobody was there to support the product I was having trouble with, and I would have to call back in the morning. They do not allow email support and their chat only goes till midnight. Extremely dissatisfied and I will be looking for an alternative provider of that service. Snide and snotty customer service rep as well. Not sure where the "award-winning" service comes in but I sure didn't see it.
GetHuman: Let's quantify your experience contacting GoDaddy. On a scale of 1 to 5, how easy is it go get help on a GoDaddy problem?
~M: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~M: I'd give them a five out of five on communication.
GetHuman: And what about GoDaddy's ability to quickly and effectively address your problem?
~M: For that I would say five out of five.
GetHuman: And finally- any advice for other GoDaddy customers?
~M: Call them early in the day or late. Don't forget any personal or account information you might need for GoDaddy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~M taken from his GoDaddy customer service problem that occurred on November 14th, 2017.