Godiva Chocolates: the reason for my call is that I was truly upse...
A Godiva Chocolates customer review by GetHuman user ~deb from November 22nd, 2017
Background on ~deb's case
GetHuman: ~deb - can you tell our other Godiva Chocolates customers when your case took place?
~deb: Yup. It was afternoon, on November 18th.
GetHuman: Did you reach out to Godiva Chocolates, and if so, how?
GetHuman: And which of these common Godiva Chocolates customer issues best describes the reason you wanted to talk to them?
(Shows ~deb a list of common Godiva Chocolates problems)
~deb: "Change order" was why I was trying to call.
~deb's review of Godiva Chocolates customer service
GetHuman: So how would you sum up your experience for GetHuman's Godiva Chocolates customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~deb: the reason for my call is that I was truly upset that my favorite chocolate from Godiva of all time was discontinued I am a godiva member I am on their email and I was never notified that the French vanilla truffle was being discontinued I went to Godiva in Trumbull Connecticut * days ago and to my surprise and disappointment it was discontinued * months ago it would've been nice for them to let us know the representative was unable to tell me why it was discontinued even after she put me on hold to go find out
GetHuman: Let's quantify your experience contacting Godiva Chocolates. On a scale of 1 to 5, how easy is it go get help on a Godiva Chocolates problem?
~deb: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~deb: I'd give them a five out of five on communication.
GetHuman: And what about Godiva Chocolates's ability to quickly and effectively address your problem?
~deb: For that I would say five out of five.
GetHuman: And finally- any advice for other Godiva Chocolates customers?
~deb: Call them early in the day or late. Don't forget any personal or account information you might need for Godiva Chocolates to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~deb taken from his Godiva Chocolates customer service problem that occurred on November 18th, 2017.
Godiva Chocolates
4.00 of 5 stars | 3 reviews
~deb's Godiva Chocolates Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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