I ordered a **x** tent from Golfoutletsusa.com...
A GolfOutletsUSA.com customer review by GetHuman user ~JimNH2012 from November 11th, 2017
Background on ~JimNH2012's case
GetHuman: ~JimNH2012 - can you tell our other GolfOutletsUSA.com customers when your case took place?
~JimNH2012: Yes. It was evening, on November 1st.
GetHuman: Did you reach out to GolfOutletsUSA.com, and if so, how?
GetHuman: And which of these common GolfOutletsUSA.com customer issues best describes the reason you wanted to talk to them?
(Shows ~JimNH2012 a list of common GolfOutletsUSA.com problems)
~JimNH2012: "Complaint" was why I was trying to call.
~JimNH2012's review of GolfOutletsUSA.com customer service
GetHuman: So how would you sum up your experience for GetHuman's GolfOutletsUSA.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JimNH2012: I ordered a **x** tent from Golfoutletsusa.com. When I received the product it was defective. I use the word defective and not damaged because there were no signs on the box of damage. Inside the product had both broken and missing parts. I contacted them and they refused to send me another until I returned the first one. Understandable??? I returned the first tent and they sent me a new one after agreeing the product was defective. The event that I ordered the tent for had already passed. I did not get a chance to use the new tent again until the following June. * year to the day that they had sent it to me. It too is broken. Three of the cross beams are broken right where they are screwed together. *I called GolfOutletUSA.com expecting them to look at the history and make good. The first person I talked to told me he needed to discuss it with his manager. He put me on hold for ** minutes. He came back and said that I was required to email this entire scenario to him so he could forw
GetHuman: Let's quantify your experience contacting GolfOutletsUSA.com. On a scale of 1 to 5, how easy is it go get help on a GolfOutletsUSA.com problem?
~JimNH2012: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JimNH2012: I'd give them a two out of five on communication.
GetHuman: And what about GolfOutletsUSA.com's ability to quickly and effectively address your problem?
~JimNH2012: For that I would say three out of five.
GetHuman: And finally- any advice for other GolfOutletsUSA.com customers?
~JimNH2012: Call them early in the day or late. Don't forget any personal or account information you might need for GolfOutletsUSA.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JimNH2012 taken from his GolfOutletsUSA.com customer service problem that occurred on November 1st, 2017.
GolfOutletsUSA.com
1.00 of 5 stars | 1 reviews
~JimNH2012's GolfOutletsUSA.com Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
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