Google AdWords: I created an account to try out the keyword pla...
A Google AdWords customer review by GetHuman user ~MelvinH from November 26th, 2017
Background on ~MelvinH's case
GetHuman: ~MelvinH - can you tell our other Google AdWords customers when your case took place?
~MelvinH: Yes I can. It was evening, on November 16th.
GetHuman: Did you reach out to Google AdWords, and if so, how?
GetHuman: And which of these common Google AdWords customer issues best describes the reason you wanted to talk to them?
(Shows ~MelvinH a list of common Google AdWords problems)
~MelvinH: "None of those really matches why I wanted to call Google AdWords that day." was why I was trying to call.
~MelvinH's review of Google AdWords customer service
GetHuman: So how would you sum up your experience for GetHuman's Google AdWords customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MelvinH: I created an account to try out the keyword planner. It create a campaign with a list of words I searched. In order to use this tool I had to put in my credit. I never imagine I would find a charge on my bank account from CC@GOOGLE.COM which I never authorized. I contacted their customer service and was told they will only issue a credit for future purchases. I told them I was going to dispute these charges because I never authorize this charge. They did not seem to care. stay away from google adwords . I am trying to have my bank credit my account. I'm going to tell everyone I know to stay away form google adwords
GetHuman: Let's quantify your experience contacting Google AdWords. On a scale of 1 to 5, how easy is it go get help on a Google AdWords problem?
~MelvinH: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MelvinH: I'd give them a one out of five on communication.
GetHuman: And what about Google AdWords's ability to quickly and effectively address your problem?
~MelvinH: For that I would say four out of five.
GetHuman: And finally- any advice for other Google AdWords customers?
~MelvinH: Call them early in the day or late. Don't forget any personal or account information you might need for Google AdWords to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MelvinH taken from his Google AdWords customer service problem that occurred on November 16th, 2017.